Terms of service

Welcome to Westline Living. These Terms of Service explain the conditions that apply when you use our website or purchase our products. By shopping with us, you agree to these terms, which are designed to protect your rights as a customer while ensuring that we operate responsibly as a business. We encourage you to read them carefully before placing an order.

Section 1 – Company Information
Westline Living is operated by JEAN ECOM HOLDINGS LLC, registered in the United States under EIN 98-1877745. Our business address is 2470 Sweetwater Trail, Cool, CA 95614, USA. You can reach us by email at support@westline-living.com or by phone at +1 (917) 672-7549. We operate exclusively within the United States, and all of our policies, services, and commitments apply to U.S. customers only.

Section 2 – Eligibility to Use Our Website
By accessing or purchasing from our website, you confirm that you are at least 18 years old or that you are using the site under the guidance of a parent or guardian. You agree to use the website in a lawful manner and not engage in fraudulent activity, unauthorized access, or actions that could disrupt our business operations.

Section 3 – Scope of Products
Our store specializes in men’s sweaters. We make every effort to ensure that product descriptions, images, sizing, and pricing are accurate and up to date. However, slight variations in color or material appearance may occur due to factors such as screen display settings or supplier availability.

Section 4 – Prices and Availability
All prices are listed in U.S. dollars. Prices and product availability may change at any time without prior notice. If a product becomes unavailable after an order has been placed, we will notify you promptly and offer either a refund or an alternative solution.

Section 5 – Orders and Accuracy of Information
When placing an order, you agree to provide complete and accurate information including your name, address, and payment details. Incorrect or incomplete information may result in delays or cancellation of your order. Westline Living is not responsible for issues caused by inaccurate customer-provided details.

Section 6 – Payment Terms
We accept payments through trusted and secure payment processors. By submitting your payment information, you confirm that you are authorized to use the method provided. Payments must be successfully processed before we can ship your order. For your security, we do not store full credit card details on our servers.

Section 7 – Order Confirmation
Once your order is placed, you will receive an email confirmation with details of your purchase. This confirmation does not represent final acceptance of your order, as we reserve the right to cancel or limit quantities for any reason, such as suspected fraud or product unavailability.

Section 8 – Shipping Policy
We proudly offer free shipping on all orders within the United States. Orders are usually processed within one to two business days and delivered within five to ten business days depending on your location. While we make every effort to deliver on time, delays caused by carriers, weather, or other unforeseen circumstances may occasionally occur.

Section 9 – Delivery and Risk of Loss
Once your order is shipped, the responsibility for risk of loss or damage transfers to the customer. We provide tracking details so you can follow the progress of your package, but we are not liable for delays or errors once the order is in the hands of the carrier.

Section 10 – Returns Policy
If you are not satisfied with your purchase, you may return your sweater within 30 days of delivery. Items must be unworn, unwashed, and returned in their original condition with tags attached. We reserve the right to deny returns that do not meet these conditions.

Section 11 – Refund Policy
Approved refunds are issued within 10 business days of receiving and inspecting your returned item. Refunds are applied to your original payment method. Please note that your bank or card provider may take additional time to release the funds into your account.

Section 12 – Exchanges
If you wish to exchange your sweater for a different size or style, please contact us within the 30-day return window. We will guide you through the exchange process to make sure you get the right product.

Section 13 – Customer Responsibilities
You are responsible for reviewing product descriptions, sizing guides, and care instructions before placing an order. Proper care of your sweater is required to maintain its quality. We cannot be held liable for damage caused by improper handling or washing.

Section 14 – Intellectual Property Rights
All content on the Westline Living website, including text, designs, product photography, and branding, belongs exclusively to JEAN ECOM HOLDINGS LLC. Unauthorized reproduction, distribution, or use of this content is strictly prohibited without our written consent.

Section 15 – Website Accuracy
We work diligently to keep our website accurate and updated, but occasional errors in product descriptions, pricing, or availability may occur. We reserve the right to correct errors and update information without prior notice, even after an order has been submitted.

Section 16 – Prohibited Conduct
When using our website, you agree not to engage in illegal activities such as fraud, hacking, spreading viruses, or attempting to access private areas of our systems. Any misuse of the website may result in denial of service and potential legal action.

Section 17 – Limitation of Liability
To the fullest extent permitted by law, Westline Living is not liable for any indirect, incidental, or consequential damages that may result from the use of our products or website. This includes, but is not limited to, delays in shipping, minor product variations, or technical difficulties with the site.

Section 18 – Indemnification
You agree to indemnify and hold harmless Westline Living, JEAN ECOM HOLDINGS LLC, and our employees from any claims, damages, or expenses that arise from your misuse of our website or violation of these Terms of Service.

Section 19 – Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the State of California, United States. Any disputes will be handled under the jurisdiction of California courts.

Section 20 – Changes to These Terms
We reserve the right to modify or update these Terms of Service at any time. Any changes will be posted on this page with the updated date. By continuing to use our website after changes are posted, you agree to the revised terms.

Section 21 – Contact Information
If you have any questions regarding these Terms of Service, please contact us using the details below:

Trade Name: Westline Living
Company Name: JEAN ECOM HOLDINGS LLC
Business Address: 2470 Sweetwater Trail, Cool, CA 95614, USA
Email: support@westline-living.com
Phone: +1 (917) 672-7549

At Westline Living, we aim to deliver more than just quality sweaters. We strive to provide a dependable and transparent shopping experience where every customer feels confident and supported.